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QXpress Blog

Information on QXpress Software and Support.

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Tip of the Week 12/5

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Please ensure, before purchasing QXpress, that your version of QuickBooks has the ability to synchronize with third party software (such as QXpress). You can find this out by selecting 'Edit', then 'Preferences' in QuickBooks, then locating the ‘Integrated Applications’ option. This functionality is essential to the synchronization of your customer and item data between QuickBooks and QXpress. ‘EasyStart’ versions of QuickBooks do not have this functionality.

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Tip of the Week 11/28

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on Monday, 28 November 2011
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Did you know you can change the price, crew, invoice type, or even reschedule multiple services directly from the calendar by going to Activities > Selected Jobs/Charges?

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Tip of the Week 11/14

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on Monday, 14 November 2011
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Still have questions? You can access our tech articles (without deplenishing your support minutes) by going to "help > search techknowledge articles" within the QXpress software.

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QXpress Voting Site - Ideas Welcome!

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on Wednesday, 09 November 2011
Software Updates

Help us improve QXpress by using our new suggestion box! We've created a new Voting Site to allow you to submit feature suggestions and vote on suggestions from other users. As features are included in future releases, we will email you to let you know so that you can then use those votes towards more features.

 

Heres how it works:

 

-  Nominate one person in your office that will submit suggestions and vote on ideas for your company.

 

-  Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and detail your name, company name, and the email address you'd like to use to register for the voting site.

 

-  You'll receive a confirmation email to verify your registration within 1 business day (usually less).

 

-  Once you are registered, you will be able to go to qxpress.uservoice.com to enter new ideas as well as vote on other user ideas.

 

-   Each company gets 10 votes - so everyone gets a fair chance to be heard. Ideas with the most votes will be looked at by our programmers and may make there way into a future update/version of QXpress. If you vote on a feature and that feature is completed in a release, your votes will be released so that you can use them towards another idea.

 

Sign up for FREE today! We look forward to hearing your ideas!

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Tip of the Week 11/7

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on Monday, 07 November 2011
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Enter custom field values with one click of a button!  By going to Tools > Marketing > Custom Field Updater you wil be able to insert a value into a custom field for all customers.

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Tip of the Week 10/31

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on Monday, 31 October 2011
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Did you know that prices of services that have been renewed for the new season can be updated by going to "Tools > Renewal Center > Reset Prices"?

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QXpress Presents New Products & Services at GIE + Expo Show

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on Monday, 24 October 2011
Software Updates

Come visit QXpress at booth 4041 at GIE + Expo Show October 27-29, 2011 for exclusive offers on QXpress scheduling software and to learn how we can help you grow your business and increase sales through our marketing services division.  

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Tip of the Week 10/24

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on Monday, 24 October 2011
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Did you know that you can set default settings for your individual services?  To do so go to “Lists > Charge Description List”, Select Your Service, then select “Advanced”.  This will allow you to set things such as default job instructions, other services attached to this service, or default crews.

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Tip of the Week 10/17

by Administrator
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on Monday, 17 October 2011
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Did you know that Enterprise customers can setup a daily backup of their QXpress SQL database? To do this, go to “File > Setup Automatic SQL Server Backup”.

 

For more information regarding the backup, or restoration, of your QX Enterprise SQL database, please view the following tech article: www.qxpress.com/techknowledge.aspx?i=983

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Tip of the Week 10/10

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on Monday, 10 October 2011
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Did you know that you can download the latest version of the software, as well as updating your QXpress keys/passwords when installing QXpress on a new machine, from the customer portal at customer.qxpress.com?

 

Please have your QXpress username, as well as your contact email address that we have on file, available when logging into the customer portal.

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Tip of the Week 10/3

by Administrator
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on Monday, 03 October 2011
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Did you know that there is a repository of templates that have been shared by our QXpress customers? They are available by clicking on the ‘download template’ button on any of our template selection screens (reports, route lists, work orders or invoices). These templates have either been created by our Support Team, or by real customers using our software. They can be used ‘as-is’, or with whatever customization you feel is necessary to port the templates to your business needs.

 

Though user-created templates are not supported by the QXpress Support team, they can be a great timesaver when used instead of building your own new template ‘from scratch’.

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Tip of the Week 9/26

by Administrator
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on Monday, 26 September 2011
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Did you know that many of the screens within the QXpress software have a “Help For This Screen…” link? This link will direct you to a helpful tech article, written by our Senior Support staff, specific to the QXpress screen that you are on.

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Tip of the Week 9/19

by Administrator
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on Monday, 19 September 2011
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The QXpress Support team does not have access to, or keep in storage, your QXpress database(s) and/or backup(s). Please backup your database on a regular basis, both in a location that you will remember and with a logical naming convention.

 

To back up your Access database (QXpress Standard, Gold or Platinum), please click through the following link: http://www.qxpress.com/ColdFusion/index.cfm?fuseaction=TechKnowledge.Menu2&id=24&sFilter=QXPRESS

 

To back up your SQL database (QXpress Enterprise), please click through the following link: http://www.qxpress.com/ColdFusion/index.cfm?fuseaction=TechKnowledge.Menu2&id=983&sFilter=QXPRESS

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Mass Update to Tech Articles and Troubleshooting Trees is Complete!

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on Friday, 19 August 2011
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As part of our ongoing efforts to ensure you receive the best support possible, we have just completed a thorough audit of our Technical Articles and Troubleshooting Trees.   All the articles have been reviewed to ensure the most up to date and detailed information is available.  We have removed any articles that are no longer of relevance, and added additional documentation where needed.

 

Our goal is to ensure you have extensive self-help resources available 24/7 including the most up to date information possible.  If you haven't used these sites lately, I encourage you to check them out today!

 

We will continue to update the information on a regular basis going forward.  Have a topic you would like to see added to our documentation?  Please let us know!  Email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Great Progress on Improving Technical Support for You!

by Administrator
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on Tuesday, 02 August 2011
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Over the course of the past few months, thanks to your feedback, we have made numerous changes and improvements to our support processes.

The first area of focus was people and process.  As many of you know, the policy at QX was to have all support calls route directly to voicemail, which was then checked by the staff and handled in the order they came in.  On average, calls were typically returned within approximately 3 hours of the initial call request.  This led to frustration on your part and inefficiency on ours.

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QXpress Scheduling Software Releases Version 10!

by Administrator
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on Tuesday, 18 January 2011
Software Updates

With the help of your suggestions, we have added many new features to QXpress! QX 10 delivers, with enhancements like automated reminders for database back-up, auto-refresh of the scheduling calendar and login permissions that can restrict staff access of customer data to "read-only".

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